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COVID-19

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  • As of 15th June 2020, we will be on open to the public adhering to Government guidance regarding social distancing as long as you are symptom free.  Opening times will be Wednesday to Monday 10-4pm (Closed as always on a Tuesday).

  • We take the safety of our staff and customers seriously and will therefore be asking all customers to put on gloves or use the antibacterial gel on entry to our shop and to wear a mask (either your own or we can provide). 

  • We feel this measure is needed due to the nature of our products and style of shopping experience.  Customers like to look and touch the quality of our products and most of the time don’t take the furniture away with them there and then (dining tables are just too big!), therefore there could be a slight chance germs are left on the surface.

  • We will be insisting that groups of customers are a max of 2 and unfortunately at this time we are saying no children allowed in the premises.  

  • We ask that you keep to social distancing regulations of 2 metres from other customers and staff.

  • The shop will be regularly cleaned with antibacterial products and should you wish to purchase and take an item there and then, we can offer to wipe the item of furniture down with antibacterial spray.

  • Unfortunately, we will not be accepting cash at the moment so all transactions will need to be card (contactless or pin).

  • Unfortunately, our staff toilets will not be open to the public.

  • We have lots of stock for you to look at and buy, but some items will need to be ordered in and many of our suppliers both home and abroad are currently closed or operating with a reduced workforce, causing some delay. 

  • If you have an order outstanding with us, please see our delivery or collection options.  We are trying our best to get your items to you as soon as possible, but as you can imagine this is not as easy as it once was. 


    DELIVERY

    • Deliveries to a room of choice are due to commence from July in compliance with Government guidance.  We will start to organises some doorstep only deliveries as of 15th June.

    • When delivering we will knock and step back 2m from door.  Once you open your door we will check with Covid-19 status has not changed since agreeing delivery.  You will then lead us to room (2m apart at all times) of choice for furniture and then ask you to leave that room and wait in a separate part of the house.  Once all assembly / placement is complete, we will leave paperwork to be signed and collect it once signed from front door.

    • We can always leave items by your front door or other suitable location if you would prefer.

     

    COLLECTION OF GOODS FROM OUR SHOP

    • If you are symptom free and would like to collect your items from our shop, then we will agree a day and time for you to do this. 

    • We will ask you to come to the front door and step inside where you can give your name to a member of staff from a distance.

    • We will direct you to the roller shutter of our adjoining warehouse where we will open the shutters and place your goods just outside.

    • Once we have stepped away from the items of furniture, you will be able to pick up the furniture and place into your vehicle. 

    • You will be asked to sign a disclaimer re collection and assembly before leaving.



      WE WOULD ASK CUSTOMERS TO KINDLY BEAR WITH US, HAVING NEVER BEEN IN THIS SITUATION BEFORE I'M SURE WE WILL HAVE A FEW TEETHING PROBLEMS.


      WE LOOK FORWARD TO SEEING YOU SOON.


 

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