Holmes Hill Furniture Ltd has been trading in Holmes Hill since 2003. We try very hard to give customer satisfaction and would request that you bear in mind the following points.

Your solid wood furniture will give years of use and enjoyment, however to keep it at its best it needs certain moisture content. Keeping your furniture in a hot, dry internal atmosphere such as in front of a radiator or heater, or in a very hot conservatory can cause wood to shrink, split or crack. Your product should be cared for in accordance with manufacturer’s guidelines and failure to do so could invalidate your guarantee.

ORDERS
All orders require a minimum 20% deposit to be paid on placement of order, with the balance to be settled prior to delivery of the furniture. Matching of colour shades from sample fabric designs and wood veneers will be within a reasonable tolerance but cannot be guaranteed. All orders are guaranteed from any manufacturing fault from 1 year of receiving the goods.

SPECIAL ORDERS
If correct and professional working drawings are supplied, we can undertake to make special furniture; pricing available on application. No refunds will be given on any special orders, once commissioned, if subsequently cancelled.

COMPLETION OF ORDER
Delivery times for non-stock items are approximately 4-8 weeks, but specific models may take longer and all delivery times are quoted in good faith and are not binding. Every effort is made to ensure that the appropriate delivery date quoted is accurate. If for any reason the delivery time is extended we will make every effort to inform you of the revised delivery date. Shortages and damages on delivery must be notified to the company within a reasonable time.

CANCELLATIONS
If an order is cancelled, a restocking charge of 20% will be applied on the full invoiced value of the item. No refund will be available on “special” or nonstandard orders, or fabrics which have been cut or upholstered.

DELIVERY
As part of our service we provide free delivery of your furniture (within a specified area for orders over £500). We cannot guarantee a specific delivery time. Delivery and assembly can be arranged with prior agreement being made at the point of sale and detailed on the invoice. We must stress that responsibility for access to the premises and the installation of the furniture within the premises rests entirely with the client and not with Holmes Hill Furniture. Our insurance only covers deliveries to the front door. We will deliver inside but at the customers own risk. We will deliver to a ground floor entrance however any delivery beyond this point is your sole responsibility. Wardrobes are designed to be built on a hard, flat surface. If the wardrobe is to be built on a carpet, particularly deep pile carpet, there may be settlement and movement. If you have requested a wardrobe build, the room must be clear of all obstacles and adequate space must be available to allow for the build.

STORAGE
We will charge for storage of furniture, should delivery not take place within 4 weeks of the furniture arriving in our warehouse; this will be charged at £25 per week (inc. VAT) or part thereof depending on the volume of the order.

RIGHT OF OWNERSHIP
All goods remain the property of Holmes Hill Furniture Limited until full and final payment is made.


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