The Furniture Ombudsman (TFO) is an independent organisation which specialises in providing Alternative Dispute Resolution (ADR) solutions for consumers of the furniture, home improvement and floor coverings industry.

If you require application forms regarding a dispute, you can either click here or you can contact them by phone on 0845 653 2064 or email info@thefurnitureombudsman.org and they will be happy to send them to you.

Why use TFO?

TFO offers an efficient Alternative Dispute Resolution Service that removes the stress involved with going to court and provides transparency with regards to costs. When purchasing from a registered Full Member of The Furniture Ombudsman, consumers benefit from additional assurances over service and excellence which reach further than their basic legal rights. The Ombudsman’s professionally qualified team endeavour to resolve disputes through a process of conciliation and adjudication. All of the Ombudsman’s adjudication awards are binding on the retailer – but not the consumer.

Integrity and Independence

Officially recognised by The European Commission, The Furniture Ombudsman is referenced on the Europa website and on Consumer Direct, which is delivered in partnership with Trading Standards. The Furniture Ombudsman in an associate member of The British and Irish Ombudsman Association, corporate affiliate members of The Trading Standards Institute and it maintains links with The Chartered Institute of Arbitrators (CIArb) through its Adjudicators who are professionally qualified by them.

Contact Details

---

The Furniture Ombudsman 0845 653 2064 info@thefurnitureombudsman.org